Frequently Asked Questions

We are located inside the Lansdowne Town Center off the intersection of Route 7 and Belmont Ridge Rd within walking distance to the Town Center Green Stage + Gazebo that host live summer entertainment. There is a variety of restaurant establishments nearby, coffee shops, and an in-ground water fountain for children.

Click the “book your appointment”  or "book now" tabs located throughout our website. You may also call our office directly or send us an email to [email protected] Please do not include any medical information in your email. To guarantee your appointment, you will be asked to leave a credit card on file. Please see our cancellation policy for more information.

If requesting an appointment for cosmetic injectables, Mediluxe requires that you be at least 21 years of age. Please note: For the health and well-being of everyone, if you're sick, or have been sick within the past 48 hours, we ask that you please reschedule your appointment. Guests that arrive ill will be denied service and the cancellation policy will apply. Please also see “what we are doing to keep you safe during the Covid 19 pandemic.” We are a medical establishment, so client safety and limiting exposure is already our top priority, but we have also added the requirement of masks and entry temperature screening.

We strive to provide a professional and relaxing atmosphere for all our clients, and the safety of your children is extremely important. Although we are a kid-friendly establishment, unless being serviced in our nail spa, no child under the age of 12 is permitted into reception and treatment areas.

To preserve and protect your confidentiality as well as others, and provide a serene atmosphere, we kindly ask that no cell phones be used in the treatment areas. This includes video recording and photos. If you are doing a private event and would like to take photos, we can provide an exception given everyone signs consents and release.

Guests are encouraged to schedule treatments in advance. We are appointment-based and aim to provide a relaxing, serene, and high-end quality experience.

To prepare for your service, please arrive 5-10 minutes early to complete any requried paperwork. 

If you are receiving any facial treatment or consultation, if possible, we suggest that you arrive without makeup. Also, please see our pre and post care instructions.

If you are late to your appointment, we will do our best to complete your treatment. In fairness of others, your appointment must end on time so that the next patient’s session can begin on time. Please understand that it may be necessary to reschedule your appointment.  The cancellation policy will apply. 

Please provide timely appointment cancellations. We understand “life happens” and things come up last minute, but please understand that each time an appointment is missed, another client is prevented from receiving treatment. Therefore, Mediluxe asks that if you need to cancel or reschedule an appointment, please provide at least a 24-hour notice. For cosmetic aesthetic appointments, including microneedling and chemical peels. No show and failure to cancel within a 24-hour notice, will incur a flat fee of $100. For facials and  wellness scheduled appointments, you will be charged 50% of the fee for that booked service.

Yes, we do. Mediluxe gift cards make the perfect gift for any occasion. They may be used toward services and products, unless otherwise noted, and must be presented at time of service.

Gift cards are non-refundable and have no expiration date.

We do not accept health insurance for medical services. At the time service is provided, full payment is expected. We accept cash, debit card, Mediluxe gift cards, Visa, Mastercard and American Express credit cards. Although FSA and HSA do not cover cosmetic treatments, you may be able to use your card for specific medical wellness services that we offer.

Celebrating girls’ day out, a bachelorette party, or other event? We can combine any of our services for a full self-care experience. We love Self-Care Sundays!! Get together with your girlfriends after bunch and meet at Mediluxe for an IV vitamin drip and/or facial. Or make it a Botox Party? Available on Sundays only for party of up to 6.

Yes, we do. Our LuxeVIP Memberships (COMING SOON)  provide special pricing, a more flexible cancellation policy, and more. You also have the option of banking your membership costs for future treatments. We also offer package discounts on various services that provide additional savings.