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Frequently Asked Questions

  • Where is Mediluxe Spa located?

    We are located inside the Lansdowne Town Center off the intersection of Route 7 and Belmont Ridge Rd within walking distance to the Town Center Green Stage + Gazebo that host live summer entertainment. There is a variety of restaurant establishments nearby, coffee shops, and an in-ground water fountain for children.

  • How do I book an appointment at Mediluxe?

    Click the “book your appointment”  or "book now" tabs located throughout our website. You may also call our office directly or send us an email to [email protected] Please do not include any medical information in your email. To guarantee your appointment, you will be asked to leave a credit card on file. Please see our cancellation policy for more information.

     
    If requesting an appointment for cosmetic injectables, Mediluxe requires that you be at least 21 years of age.
     
    Our goal is to provide an environment free of strong chemicals and fumes. The nail spa does not remove dip powder, acrylics, or hard gels. Prior to your appointment, we ask that these be removed. As an add-on service, soft gel polish removal is offered, and extra fees will apply. When booking your appointment, please note this service in your request.
     
    Please note:
     
    For the health and well-being of everyone, if you're sick, or have been sick within the past 48 hours, we ask that you please reschedule your appointment. Guests that arrive ill will be denied service and the cancellation policy will apply. Please also see “what we are doing to keep you safe during the Covid 19 pandemic.” We are a medical establishment, so client safety and limiting exposure is already our top priority, but we have also added the requirement of masks and entry temperature screening.

  • May I bring my child or children to my appointment?

    We strive to provide a professional and relaxing atmosphere for all our clients, and the safety of your children is extremely important. Although we are a kid-friendly establishment, unless being serviced in our nail spa, no child under the age of 12 is permitted into reception and treatment areas.

  • Can I bring my phone to Mediluxe?

    To preserve and protect your confidentiality as well as others, and provide a serene atmosphere, we kindly ask that no cell phones be used in the treatment areas. This includes video recording and photos. If you are doing a private event and would like to take photos, we can provide an exception given everyone signs consents and release.

  • Does Mediluxe spa accept walk-ins?

    Guests are encouraged to schedule treatments in advance. We are appointment-based and aim to provide a relaxing, serene, and high-end quality experience.

  • When should I arrive to my appointment?

    To prepare for your cosmetic and medical services, including skincare, please arrive 10 minutes early. We require new patients to fill out medical history and consent forms. This does not apply to nail spa services.

  • How should I prepare for my appointment at Mediluxe?

    If you are receiving any facial treatment or consultation, if possible, we suggest that you arrive without makeup. Also, please see our pre and post care instructions. For IV therapy, prior to your appointment, we recommend that you hydrate and eat a snack.

     
    When your body is dehydrated it makes it more difficult to access an IV site and having something on your stomach helps you to be more comfortable during your treatment. If you forget, no worries, just let us know and we will provide something for you.
     
    If getting a pedicure, we suggest that you avoid shaving your legs for at least 24 hours prior to your service. Breaks in the skin can make you susceptible to infection.

    Please also refer to services tabs for additional information on how to prepare for your treatment. Please call our office if any questions or concerns. 

  • What if I am late for my appointment?

    If you are late to your appointment, we will do our best to complete your treatment. In fairness of others, your appointment must end on time so that the next client’s session can begin on time. Please understand that it may be necessary to reschedule your appointment.

  • What is your cancellation policy at Mediluxe?

    Please provide timely appointment cancellations. We understand “life happens” and things come up last minute, but please understand that each time an appointment is missed, another client is prevented from receiving treatment. Therefore, Mediluxe asks that if you need to cancel or reschedule an appointment, please provide at least a 24-hour notice. For cosmetic aesthetic appointments, including microneedling and chemical peels. No show and failure to cancel within a 24-hour notice, will incur a flat fee of $75. For nail, and wellness scheduled appointments, you will be charged 50% of the fee for that booked service.

  • Does Mediluxe sell gift cards?

    Yes, we do. Mediluxe gift cards make the perfect gift for any occasion. They may be used toward services and products, unless otherwise noted, and must be presented at time of service.

    Gift cards are non-refundable and have no expiration date.

  • Do you accept health insurance for medical wellness services?

    We do not accept health insurance for medical services. At the time service is provided, full payment is expected. We accept cash, debit card, Mediluxe gift cards, Visa, Mastercard and American Express credit cards. Although FSA and HSA do not cover cosmetic treatments, you may be able to use your card for specific medical wellness services that we offer.

  • Does Mediluxe host private events?

    Celebrating girls’ day out, a bachelorette party, or other event? We can combine any of our services for a full self-care experience. We love Self-Care Sundays!! Get together with your girlfriends after bunch and meet at Mediluxe for a Luxe Mani/Pedi and an IV vitamin drip or facial. Or make it a Botox Party? Available on Sundays only for adult groups up to 8.

    To inquire, give us a call or send us an email to [email protected]

  • Does Mediluxe have memberships?

    Yes, we do. Our LuxeVIP Memberships (COMING SOON)  provide special pricing and a more flexible cancellation policy. You also have the option of banking your membership costs for future treatments. We also offer package discounts on various services that provide additional savings.